Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request for TFGN Support using the options provided.
IVR or Equipment Chargeback Reimbursement Request
Required fields are marked with an asterisk*
{"xsrfToken":"4e99d889c81e600956192a761ea215fec09ccf34_lout","branding":{"id":"277","key":"tfgns","name":"TFGN Support","portalBaseUrl":"/servicedesk/customer/portal/277"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2e1e2926-1bc6-42c9-b119-048d7b36bccf/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMWM2NDVmZC1jODZiLTQwNzItYTQxOS0zOTE4NDlhOTBjZGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJlMWUyOTI2LTFiYzYtNDJjOS1iMTE5LTA0OGQ3YjM2YmNjZiI6WyJyZWFkIl19LCJleHAiOjE3NzM0NTg5NzUsIm5iZiI6MTc3MzQ1ODM3NX0.pVOj8yfrQONQswl_UurqVqcubINh4Ot2k4elfAT4BVA&client=01c645fd-c86b-4072-a419-391849a90cda&mode=fit","logoId":"2e1e2926-1bc6-42c9-b119-048d7b36bccf","isLogoAvailable":true,"helpCenterTitle":"Welcome to the TFG Support Portal!","sharedPortalName":"TFG Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the TFG Support Portal!","sharedPortalName":"TFG Support Portal","localeDisplayName":"English (United States)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1d1a4e","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b3c65cd8-b791-4c02-9ac0-b60f823ca77d/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMWM2NDVmZC1jODZiLTQwNzItYTQxOS0zOTE4NDlhOTBjZGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIzYzY1Y2Q4LWI3OTEtNGMwMi05YWMwLWI2MGY4MjNjYTc3ZCI6WyJyZWFkIl19LCJleHAiOjE3NzM0NTg5NzUsIm5iZiI6MTc3MzQ1ODM3NX0.G9qlXDOzqQdEF9ARxaHfCviyfGjz4ANWTiaLBofAlXE&client=01c645fd-c86b-4072-a419-391849a90cda&height=300&mode=fit","bannerMediaApiFileId":"b3c65cd8-b791-4c02-9ac0-b60f823ca77d","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#1d1a4e","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"277","key":"tfgns","projectId":10458,"serviceDeskId":277,"name":"TFGN Support","description":"<p>Welcome! You can raise a request for TFGN Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/277","reqTypes":[{"id":"1429","name":"IVR or Equipment Chargeback Reimbursement Request","descriptionHtml":"","callToAction":"IVR or Equipment Chargeback Reimbursement Request","introHtml":"","icon":10511,"iconUrl":"https://tfg.helpdesk.thefacilitiesgroup.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[269],"key":""},{"id":"1024","name":"Vendor Portal Assistance","descriptionHtml":"","callToAction":"Vendor Portal Assistance","introHtml":"","icon":10466,"iconUrl":"https://tfg.helpdesk.thefacilitiesgroup.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[269],"key":""},{"id":"988","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://tfg.helpdesk.thefacilitiesgroup.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":269,"name":"General"}],"orderMapping":{"269":[1429,1026,1025,1024,1023,1022,989]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":277,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TFGNS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMWM2NDVmZC1jODZiLTQwNzItYTQxOS0zOTE4NDlhOTBjZGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNDU4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzM0NTk1NzUsIm5iZiI6MTc3MzQ1ODM3NSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.S_2gH7QGHb57SVj0DVAXdMxs75bst4XGsdJkH-IVWiM","targetCollection":"upload-project-10458","endpointUrl":"https://api.media.atlassian.com","clientId":"01c645fd-c86b-4072-a419-391849a90cda","tokenDurationInMins":20}},"reqCreate":{"id":1429,"projectId":10458,"issueType":{"id":"10037","name":"General Request"},"form":{"name":"IVR or Equipment Chargeback Reimbursement Request","descriptionHtml":"","callToAction":"IVR or Equipment Chargeback Reimbursement Request","intro":"","instructions":"","icon":10511,"iconUrl":"https://tfg.helpdesk.thefacilitiesgroup.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Create IVR Reimbursement"]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/277/create/1429","requestValidateBaseUrl":"/servicedesk/customer/portal/277/validate/1429","calendarParams":{"firstDay":0,"date":"2026-03-13T23:19:36-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMWM2NDVmZC1jODZiLTQwNzItYTQxOS0zOTE4NDlhOTBjZGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNDU4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzM0NTk1NzYsIm5iZiI6MTc3MzQ1ODM3NiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.EXsMmcTq-hhxTa0-AXneJmHHJCZWxLmwJ8pDouEDkxI","targetCollection":"upload-project-10458","endpointUrl":"https://api.media.atlassian.com","clientId":"01c645fd-c86b-4072-a419-391849a90cda","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":3617963912381607,"updated":"2026-02-23T13:57:19.363038318Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[1429],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":3617963912381607,"name":"IVR / Equipment Chargeback Reversal Request","submit":{"lock":false,"pdf":false},"templateFormUuid":"e94e18b6-4fcd-4a07-8629-c12d50e0c379"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"b7cc4563-5530-4bd1-8f62-f6a2b5337ec3"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"867a2e83-2067-4920-b1e1-89ed7bccff5e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"5362f53a-7b4c-4710-9adf-5903ca232ab5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"46ea7d51-de57-4f58-9ba0-4c1be3085e8c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"68b24166-67ef-4037-8fb4-80918b82dd97"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"d0e4d0e3-5cc1-425a-89cf-cb781ba5c305"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"424417d2-e4f1-4533-854e-13ef89a310fa"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"7a900e7a-3d74-411f-85b8-567e6277cd9d"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"5":{"type":"tl","label":"List of JanIT PO# being reimbursed for.","description":"Please separate PO numbers with a comma. (Example 1234567, 9876541, and 5632147)","validation":{"rq":true},"choices":[],"questionKey":""},"10":{"type":"ts","label":"Month & Year being reimbursed","description":"Example: January 2026 or December 2025","validation":{"rq":true},"choices":[],"questionKey":""},"1":{"type":"cd","label":"Client","description":"","validation":{"rq":true},"jiraField":"customfield_10961","questionKey":""},"2":{"type":"no","label":"Vendor Number","description":"","validation":{"rq":true,"wh":false},"choices":[],"questionKey":""},"7":{"type":"no","label":"Total Sum to be reimbursed","description":"","validation":{"rq":true,"wh":false},"choices":[],"questionKey":""},"3":{"type":"ts","label":"Vendor Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"11":{"type":"tl","label":"Reason for reimbursement","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"9":{"type":"tl","label":"Who Approved the reimbursement","description":"CSM or higher must have approved prior to submitting ticket","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"e94e18b6-4fcd-4a07-8629-c12d50e0c379"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":3617963912381607,"updated":"2026-02-23T13:57:19.363038318Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[1429],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":3617963912381607,"name":"IVR / Equipment Chargeback Reversal Request","submit":{"lock":false,"pdf":false},"templateFormUuid":"e94e18b6-4fcd-4a07-8629-c12d50e0c379"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"b7cc4563-5530-4bd1-8f62-f6a2b5337ec3"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"867a2e83-2067-4920-b1e1-89ed7bccff5e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"5362f53a-7b4c-4710-9adf-5903ca232ab5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"46ea7d51-de57-4f58-9ba0-4c1be3085e8c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"68b24166-67ef-4037-8fb4-80918b82dd97"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"d0e4d0e3-5cc1-425a-89cf-cb781ba5c305"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"424417d2-e4f1-4533-854e-13ef89a310fa"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"7a900e7a-3d74-411f-85b8-567e6277cd9d"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"5":{"type":"tl","label":"List of JanIT PO# being reimbursed for.","description":"Please separate PO numbers with a comma. (Example 1234567, 9876541, and 5632147)","validation":{"rq":true},"choices":[],"questionKey":""},"10":{"type":"ts","label":"Month & Year being reimbursed","description":"Example: January 2026 or December 2025","validation":{"rq":true},"choices":[],"questionKey":""},"1":{"type":"cd","label":"Client","description":"","validation":{"rq":true},"jiraField":"customfield_10961","questionKey":""},"2":{"type":"no","label":"Vendor Number","description":"","validation":{"rq":true,"wh":false},"choices":[],"questionKey":""},"7":{"type":"no","label":"Total Sum to be reimbursed","description":"","validation":{"rq":true,"wh":false},"choices":[],"questionKey":""},"3":{"type":"ts","label":"Vendor Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"11":{"type":"tl","label":"Reason for reimbursement","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"9":{"type":"tl","label":"Who Approved the reimbursement","description":"CSM or higher must have approved prior to submitting ticket","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"e94e18b6-4fcd-4a07-8629-c12d50e0c379"},"linkedJiraFields":["customfield_10961"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}