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Welcome! You can raise a request for TFGN Vendor Relations using the options provided.
IVR Issue Report
Use this form to report any IVR system issue.
All IVR issues within Jan-IT or phone must be reported via this ticket. Please ensure all requested information is completed in full. Our team will review your submission and make note of the issue. Your internal Operations team will be notified accordingly.
Required fields are marked with an asterisk*
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If it shows "},{"type":"text","text":"\"Open,\"","marks":[{"type":"strong"}]},{"type":"text","text":" you already have the latest version. If it shows "},{"type":"text","text":"\"Update,\"","marks":[{"type":"strong"}]},{"type":"text","text":" please download the latest version."}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":113},"layout":"default","localId":"6bb3f3d7-41cb-4360-9fb4-d21fa1d066cb"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":132},"layout":"default","localId":"a264543f-c366-4a51-a4d1-395c1f759716"}},{"type":"paragraph","content":[]}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":108},"layout":"default","localId":"024dd9d2-3436-4289-8d30-945b9e27f6c4"}},{"type":"rule"},{"type":"heading","attrs":{"level":2,"localId":"9279717d-b00c-4a32-9eb5-8e68898790c8"},"content":[{"type":"text","text":"Issue Details","marks":[{"type":"underline"}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":66.66},"content":[{"type":"heading","attrs":{"level":3,"localId":"caee3a05-39dd-4337-9e55-64d5547e4f41"},"content":[{"type":"text","text":"Devices","marks":[{"type":"underline"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":116},"layout":"default","localId":"90c93aff-d555-4db9-9d04-c1c5bdbd2746"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":117},"layout":"default","localId":"d8a7356b-e2b2-471d-b4e0-d0224bf44ec7"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":118},"layout":"default","localId":"042a2f13-e0fd-4b71-abbe-4d5777a426c0"}},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"paragraph","attrs":{"localId":"0becf64e-1274-4418-8f02-d48146f20097"},"content":[{"type":"text","text":"How to find what version of the app you have:","marks":[{"type":"strong"}]},{"type":"hardBreak"},{"type":"text","text":"You can see the app version by clicking the hamburger menu in the top right corner of the app and looking in the bottom right for the version number."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":119},"layout":"default","localId":"8e5f1370-1758-4cec-89ab-740c26d55723"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"heading","attrs":{"level":3,"localId":"5ed7ad05-7c47-4063-b915-f3a5c5ecde2b"},"content":[{"type":"text","text":"Attempted 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