Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request for TFGN Vendor Support using the options provided.
General Inquiry
Use this form for general inquiries that are not related to payment or IVR issues. This may include concerns regarding CSA communication, account questions, documentation, or other operational matters.
Provide Complete Details Please be as detailed as possible. Include all relevant information to avoid delays in resolution:
Description of the incident or concern
Dates of occurrence
Account and location information
Name of the person of contact
Confirmation of whether you have already reached out to them
Email threads, screenshots, and any supporting documentation
Incomplete submissions may delay processing.
2. Payment & Invoice Inquiries For all payment-related questions: Contact accountspayable@thefacilitiesgroup.com. Upload all invoices directly to the Vendor Portal for processing or email to invoices@thefacilitiesgroup.com.
Payment inquiries submitted through this form will be cancelled.
3. IVR Issues For IVR-related concerns, please contact your Account Manager, as listed on your work order in the Vendor Portal. If issues persist without a response, you may open a ticket with supporting documentation.
4. Service or Work-Related Issues For service concerns, scope clarification, scheduling issues, or performance-related matters, please contact your assigned Area Manager or CSA first.
Required fields are marked with an asterisk*
{"xsrfToken":"956460e1c546fbc4b18a38f327228c655c5d0e61_lout","branding":{"id":"178","key":"vnr","name":"TFG National - Vendor Support","portalBaseUrl":"/servicedesk/customer/portal/178"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2e1e2926-1bc6-42c9-b119-048d7b36bccf/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMWM2NDVmZC1jODZiLTQwNzItYTQxOS0zOTE4NDlhOTBjZGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJlMWUyOTI2LTFiYzYtNDJjOS1iMTE5LTA0OGQ3YjM2YmNjZiI6WyJyZWFkIl19LCJleHAiOjE3ODE0OTkwMDUsIm5iZiI6MTc4MTQ5ODQwNX0.fB7SpSJhF-bO5HjUGDRLG9_5-UIArRoy6aJJd_wfuzE&client=01c645fd-c86b-4072-a419-391849a90cda&mode=fit","logoId":"2e1e2926-1bc6-42c9-b119-048d7b36bccf","isLogoAvailable":true,"helpCenterTitle":"Welcome to the TFG Support Portal!","sharedPortalName":"TFG Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the TFG Support Portal!","sharedPortalName":"TFG Support Portal","localeDisplayName":"English (United States)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1d1a4e","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b3c65cd8-b791-4c02-9ac0-b60f823ca77d/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMWM2NDVmZC1jODZiLTQwNzItYTQxOS0zOTE4NDlhOTBjZGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIzYzY1Y2Q4LWI3OTEtNGMwMi05YWMwLWI2MGY4MjNjYTc3ZCI6WyJyZWFkIl19LCJleHAiOjE3ODE0OTkwMDUsIm5iZiI6MTc4MTQ5ODQwNX0.6YRmyqq-HrJxmrzgieZrceidScLlwIzK9VaUqBmhGY8&client=01c645fd-c86b-4072-a419-391849a90cda&height=300&mode=fit","bannerMediaApiFileId":"b3c65cd8-b791-4c02-9ac0-b60f823ca77d","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#1d1a4e","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"178","key":"vnr","projectId":10194,"serviceDeskId":178,"name":"TFG National - Vendor Support","description":"<p>Welcome! You can raise a request for TFGN Vendor Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/178","reqTypes":[{"id":"1462","name":"General Inquiry","descriptionHtml":"<p>Provide Complete Details<br> Please be as detailed as possible. Include all relevant information to avoid delays in resolution:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Description of the incident or concern</li>\n <li>Dates of occurrence</li>\n <li>Account and location information</li>\n <li>Name of the person of contact</li>\n <li>Confirmation of whether you have already reached out to them</li>\n <li>Email threads, screenshots, and any supporting documentation</li>\n</ul>\n<p>Incomplete submissions may delay processing.</p>\n<p>2. Payment & Invoice Inquiries<br> For all payment-related questions:<br> Contact accountspayable@thefacilitiesgroup.com. Upload all invoices directly to the Vendor Portal for processing or email to invoices@thefacilitiesgroup.com.</p>\n<p>Payment inquiries submitted through this form will be cancelled.</p>\n<p>3. IVR Issues<br> For IVR-related concerns, please contact your Account Manager, as listed on your work order in the Vendor Portal. If issues persist without a response, you may open a ticket with supporting documentation.</p>\n<p>4. Service or Work-Related Issues<br> For service concerns, scope clarification, scheduling issues, or performance-related matters, please contact your assigned Area Manager or CSA first.</p>","callToAction":"General Inquiry","introHtml":"<p>Use this form for general inquiries that are not related to payment or IVR issues. This may include concerns regarding CSA communication, account questions, documentation, or other operational matters.</p>","icon":10492,"iconUrl":"https://tfg.helpdesk.thefacilitiesgroup.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[170],"key":""},{"id":"1528","name":"IVR Issue Report","descriptionHtml":"<p>All IVR issues within Jan-IT or phone must be reported via this ticket. Please ensure all requested information is completed in full. Our team will review your submission and make note of the issue. Your internal Operations team will be notified accordingly.</p>","callToAction":"IVR Issue Report","introHtml":"<p>Use this form to report any IVR system issue.</p>","icon":10534,"iconUrl":"https://tfg.helpdesk.thefacilitiesgroup.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[170],"key":""},{"id":"629","name":"Payment Inquiry","descriptionHtml":"<p>This form is not for service-related questions such as work order status, scope clarification, IVR deductions, or scheduling concerns.</p>","callToAction":"Payment Inquiry","introHtml":"<p>This form is for vendors to submit payment-related questions only. This includes inquiries regarding invoice status, remittance details, or payment discrepancies. All submissions will be reviewed and managed by a member of the Accounts Payable team. Please allow up to 2 business days for a response.</p>","icon":10641,"iconUrl":"https://tfg.helpdesk.thefacilitiesgroup.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10641","groups":[170],"key":""},{"id":"625","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://tfg.helpdesk.thefacilitiesgroup.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"627","name":"ISP Prospect","descriptionHtml":"","callToAction":"ISP Prospect","introHtml":"","icon":10511,"iconUrl":"https://tfg.helpdesk.thefacilitiesgroup.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""}],"reqGroups":[{"id":170,"name":"General"}],"orderMapping":{"170":[1462,629,1528,628]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"af0fc7b2-736f-3963-a419-1db213f0dee8","appLinkName":"","appLinkUrl":"","spaceKey":"VNR","spaceName":"Vendor Relations (NEW)","spaceUrl":"","isServer":false},"labels":[],"projectKey":"VNR","serviceDeskId":178,"kbLinkDomainURLs":["https://thefacilitiesgroup.atlassian.net","https://tfg.helpdesk.thefacilitiesgroup.com"]},"createPermission":true,"portalAnnouncement":{"portalId":178,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"VNR","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMWM2NDVmZC1jODZiLTQwNzItYTQxOS0zOTE4NDlhOTBjZGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTEwMDE3NDI5NTAiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4MTQ5OTYwNSwibmJmIjoxNzgxNDk4NDA1LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.TI8Lm3XmH61gKVNpUW1RMTKPlzZOuJQ-LvdLDIXNKf8","targetCollection":"upload-user-collection--1001742950","endpointUrl":"https://api.media.atlassian.com","clientId":"01c645fd-c86b-4072-a419-391849a90cda","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":1462,"projectId":10194,"issueType":{"id":"10043","name":"Email Request"},"form":{"name":"General Inquiry","descriptionHtml":"<p>Provide Complete Details<br/>\nPlease be as detailed as possible. Include all relevant information to avoid delays in resolution:</p>\n\n<ul class=\"alternate\" type=\"square\">\n\t<li>Description of the incident or concern</li>\n\t<li>Dates of occurrence</li>\n\t<li>Account and location information</li>\n\t<li>Name of the person of contact</li>\n\t<li>Confirmation of whether you have already reached out to them</li>\n\t<li>Email threads, screenshots, and any supporting documentation</li>\n</ul>\n\n\n<p>Incomplete submissions may delay processing.</p>\n\n<p>2. Payment & Invoice Inquiries<br/>\nFor all payment-related questions:<br/>\nContact accountspayable@thefacilitiesgroup.com. Upload all invoices directly to the Vendor Portal for processing or email to invoices@thefacilitiesgroup.com.</p>\n\n<p>Payment inquiries submitted through this form will be cancelled.</p>\n\n<p>3. IVR Issues<br/>\nFor IVR-related concerns, please contact your Account Manager, as listed on your work order in the Vendor Portal. If issues persist without a response, you may open a ticket with supporting documentation.</p>\n\n<p>4. Service or Work-Related Issues<br/>\nFor service concerns, scope clarification, scheduling issues, or performance-related matters, please contact your assigned Area Manager or CSA first.</p>","callToAction":"General Inquiry","intro":"<p>Use this form for general inquiries that are not related to payment or IVR issues. This may include concerns regarding CSA communication, account questions, documentation, or other operational matters.</p>","instructions":"<p>Provide Complete Details<br/>\nPlease be as detailed as possible. Include all relevant information to avoid delays in resolution:</p>\n\n<ul class=\"alternate\" type=\"square\">\n\t<li>Description of the incident or concern</li>\n\t<li>Dates of occurrence</li>\n\t<li>Account and location information</li>\n\t<li>Name of the person of contact</li>\n\t<li>Confirmation of whether you have already reached out to them</li>\n\t<li>Email threads, screenshots, and any supporting documentation</li>\n</ul>\n\n\n<p>Incomplete submissions may delay processing.</p>\n\n<p>2. Payment & Invoice Inquiries<br/>\nFor all payment-related questions:<br/>\nContact accountspayable@thefacilitiesgroup.com. Upload all invoices directly to the Vendor Portal for processing or email to invoices@thefacilitiesgroup.com.</p>\n\n<p>Payment inquiries submitted through this form will be cancelled.</p>\n\n<p>3. IVR Issues<br/>\nFor IVR-related concerns, please contact your Account Manager, as listed on your work order in the Vendor Portal. If issues persist without a response, you may open a ticket with supporting documentation.</p>\n\n<p>4. Service or Work-Related Issues<br/>\nFor service concerns, scope clarification, scheduling issues, or performance-related matters, please contact your assigned Area Manager or CSA first.</p>","icon":10492,"iconUrl":"https://tfg.helpdesk.thefacilitiesgroup.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["ISP -General Inquiry"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/178/create/1462","requestValidateBaseUrl":"/servicedesk/customer/portal/178/validate/1462","calendarParams":{"firstDay":0,"date":"2026-06-15T00:40:05-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"af0fc7b2-736f-3963-a419-1db213f0dee8","appLinkName":"","appLinkUrl":"","spaceKey":"VNR","spaceName":"Vendor Relations (NEW)","spaceUrl":"","isServer":false},"labels":[],"projectKey":"VNR","serviceDeskId":178,"kbLinkDomainURLs":["https://thefacilitiesgroup.atlassian.net","https://tfg.helpdesk.thefacilitiesgroup.com"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMWM2NDVmZC1jODZiLTQwNzItYTQxOS0zOTE4NDlhOTBjZGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTEwMDE3NDI5NTAiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4MTQ5OTYwNSwibmJmIjoxNzgxNDk4NDA1LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.TI8Lm3XmH61gKVNpUW1RMTKPlzZOuJQ-LvdLDIXNKf8","targetCollection":"upload-user-collection--1001742950","endpointUrl":"https://api.media.atlassian.com","clientId":"01c645fd-c86b-4072-a419-391849a90cda","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":3550090645743537,"updated":"2026-06-10T21:20:51.507459723Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[1462],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":3550090645743537,"name":"General Inquiry","submit":{"lock":false,"pdf":false},"primaryLocale":"en-US","translatedLocale":"en-US","templateFormUuid":"3ef4cb9c-bfab-4205-b0a1-89748ba56b96"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"576e4b2f-610f-4934-922a-df421b860ceb"},"content":[{"type":"text","text":"What do you need help with?"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":34},"text":"","layout":"default","localId":"62e4e2e9-1ba4-4510-9c9a-dbc9711463c4"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"b290029b-eef7-4a7c-a13e-277489068bf9"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"1e6ca9a3-89aa-4e78-bbf8-1c451916823e","width":760},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"background":"#ffffff"},"content":[{"type":"paragraph","attrs":{"localId":"52f82ef1-75cf-4fa4-896a-dfdd49f9203f"},"content":[{"type":"text","text":"To "},{"type":"text","text":"update","marks":[{"type":"strong"}]},{"type":"text","text":" or"},{"type":"text","text":" change","marks":[{"type":"strong"}]},{"type":"text","text":" your company information visit:"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"edc0c631-5ce8-41fa-906d-f626f1ac4ba3"},"content":[{"type":"text","text":"-> "},{"type":"text","text":"TFG Training - Company Profile Change","marks":[{"type":"link","attrs":{"href":"https://thefacilitiesgroup.com/tfg-training/?playlist=8830324&video=95aa322"}}]}]}]}]}]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"349b9f1c-d6d8-4e05-a11c-e75ebd232e40"},"content":[{"type":"text","text":"To update "},{"type":"text","text":"email","marks":[{"type":"strong"}]},{"type":"text","text":", "},{"type":"text","text":"physical","marks":[{"type":"strong"}]},{"type":"text","text":", or"},{"type":"text","text":" check","marks":[{"type":"strong"}]},{"type":"text","text":" mailing address please submit a request by emailing:"}]},{"type":"rule"},{"type":"heading","attrs":{"level":6,"localId":"9cbb318c-92f5-4081-b03d-a2e9e527b6cb"},"content":[{"type":"text","text":"→ "},{"type":"text","text":"vendorgovernance@thefacilitiesgroup.com","marks":[{"type":"link","attrs":{"href":"mailto:vendorgovernance@thefacilitiesgroup.com"}},{"type":"strong"}]}]}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"heading","attrs":{"level":3,"localId":"f819d591-962a-4c49-923d-48ad36ec2e4e"},"content":[{"type":"text","text":"For payment-related inquiries please fill out a Payment Inquiry Request:"}]},{"type":"rule"},{"type":"heading","attrs":{"level":4,"localId":"8dabaebc-900e-467e-92b4-7baea9a496a7"},"content":[{"type":"text","text":"→ ","marks":[{"type":"strong"}]},{"type":"inlineCard","attrs":{"url":"https://tfg.helpdesk.thefacilitiesgroup.com/servicedesk/customer/portal/178/group/170/create/629"}},{"type":"text","text":" "}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"heading","attrs":{"level":3,"localId":"35557735-34f3-4c11-81cc-4663e54fecdb"},"content":[{"type":"text","text":"To report IVR issues, please submit an IVR reporting ticket:"}]},{"type":"rule"},{"type":"heading","attrs":{"level":4,"localId":"9659f51c-bafb-4c6c-9f8f-47edcf53b8c0"},"content":[{"type":"text","text":"→ ","marks":[{"type":"strong"}]},{"type":"inlineCard","attrs":{"url":"https://tfg.helpdesk.thefacilitiesgroup.com/servicedesk/customer/portal/178/group/170/create/1528"}},{"type":"text","text":" "}]},{"type":"paragraph","attrs":{"localId":"d8fe60c1-18b4-429a-a878-6b56e7aceac4"},"content":[{"type":"text","text":"Note: Submitting a ticket will alert Internal Operations and prevent being charge IVR deductions."}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"e81f3a9d-b659-4323-b9db-31b3d57bd772"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"7b29a197-3bd8-4deb-bc5f-00066dc833be"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":36},"layout":"default","localId":"6236891f-6e49-4dc7-bc63-ca62ea57e017"}}]},{"version":1,"type":"doc","content":[]}],"conditions":{"23":{"i":{"co":{"cIds":{"2":["1"]}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"2","type":"SOME_OF","constraint":["1"]}]}]},"o":{"sIds":["3"]},"t":"sh"},"22":{"i":{"co":{"cIds":{"2":["6"]}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"2","type":"SOME_OF","constraint":["6"]}]}]},"o":{"sIds":["1"]},"t":"sh"},"13":{"i":{"co":{"cIds":{"2":["2","4","3"]}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"2","type":"SOME_OF","constraint":["2","4","3"]}]}]},"o":{"sIds":["4"]},"t":"sh"},"21":{"i":{"co":{"cIds":{"2":["5"]}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"2","type":"SOME_OF","constraint":["5"]}]}]},"o":{"sIds":["2"]},"t":"sh"},"32":{"i":{"co":{"cIds":{}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"2","type":"NONE_OF","constraint":["1","5","6"]}]}]},"o":{"sIds":["5"]},"t":"sh"}},"sections":{"4":{"name":"Service Related","conditions":["13"]},"5":{"name":"Describe Issue","conditions":["32"]},"2":{"name":"Payment Related","conditions":["21"]},"3":{"name":"IVR","conditions":["23"]},"6":{"conditions":[]},"1":{"name":"Change Company Info","conditions":["22"]}},"questions":{"34":{"type":"no","label":"Vendor ID#","description":"","validation":{"rq":true,"wh":false},"jiraField":"customfield_11889","questionKey":""},"36":{"type":"at","label":"Include any attachment if necessary","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"17":{"type":"ts","label":"What Account Are You Having Issues With?","description":"Please write the name of the account you are having issue with. If more than one, please provide the name of all accounts, if possible.","validation":{"rq":true},"jiraField":"customfield_12978","questionKey":""},"31":{"type":"pg","label":"Describe your issue","description":"Add dates, names, location and any other details necessary for us to understand the situation","validation":{"rq":true},"jiraField":"description","questionKey":""},"2":{"type":"cd","label":"Select the option that best applies","description":"","validation":{"rq":true},"choices":[{"id":"3","label":"Raise An Issue","other":false},{"id":"5","label":"Payment Related","other":false},{"id":"1","label":"IVR","other":false},{"id":"6","label":"Change Company Information","other":false},{"id":"7","label":"Vendor Portal Isses/Questions","other":false},{"id":"2","label":"Quitting Site","other":false},{"id":"4","label":"Non-Payment Related - other","other":false}],"questionKey":"describe_issue"}}},"uuid":"3ef4cb9c-bfab-4205-b0a1-89748ba56b96"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":3550090645743537,"updated":"2026-06-10T21:20:51.507459723Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[1462],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":3550090645743537,"name":"General Inquiry","submit":{"lock":false,"pdf":false},"primaryLocale":"en-US","translatedLocale":"en-US","templateFormUuid":"3ef4cb9c-bfab-4205-b0a1-89748ba56b96"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"576e4b2f-610f-4934-922a-df421b860ceb"},"content":[{"type":"text","text":"What do you need help with?"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":34},"text":"","layout":"default","localId":"62e4e2e9-1ba4-4510-9c9a-dbc9711463c4"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"b290029b-eef7-4a7c-a13e-277489068bf9"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"1e6ca9a3-89aa-4e78-bbf8-1c451916823e","width":760},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"background":"#ffffff"},"content":[{"type":"paragraph","attrs":{"localId":"52f82ef1-75cf-4fa4-896a-dfdd49f9203f"},"content":[{"type":"text","text":"To "},{"type":"text","text":"update","marks":[{"type":"strong"}]},{"type":"text","text":" or"},{"type":"text","text":" change","marks":[{"type":"strong"}]},{"type":"text","text":" your company information visit:"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"edc0c631-5ce8-41fa-906d-f626f1ac4ba3"},"content":[{"type":"text","text":"-> "},{"type":"text","text":"TFG Training - Company Profile Change","marks":[{"type":"link","attrs":{"href":"https://thefacilitiesgroup.com/tfg-training/?playlist=8830324&video=95aa322"}}]}]}]}]}]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"349b9f1c-d6d8-4e05-a11c-e75ebd232e40"},"content":[{"type":"text","text":"To update "},{"type":"text","text":"email","marks":[{"type":"strong"}]},{"type":"text","text":", "},{"type":"text","text":"physical","marks":[{"type":"strong"}]},{"type":"text","text":", or"},{"type":"text","text":" check","marks":[{"type":"strong"}]},{"type":"text","text":" mailing address please submit a request by emailing:"}]},{"type":"rule"},{"type":"heading","attrs":{"level":6,"localId":"9cbb318c-92f5-4081-b03d-a2e9e527b6cb"},"content":[{"type":"text","text":"→ "},{"type":"text","text":"vendorgovernance@thefacilitiesgroup.com","marks":[{"type":"link","attrs":{"href":"mailto:vendorgovernance@thefacilitiesgroup.com"}},{"type":"strong"}]}]}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"heading","attrs":{"level":3,"localId":"f819d591-962a-4c49-923d-48ad36ec2e4e"},"content":[{"type":"text","text":"For payment-related inquiries please fill out a Payment Inquiry Request:"}]},{"type":"rule"},{"type":"heading","attrs":{"level":4,"localId":"8dabaebc-900e-467e-92b4-7baea9a496a7"},"content":[{"type":"text","text":"→ ","marks":[{"type":"strong"}]},{"type":"inlineCard","attrs":{"url":"https://tfg.helpdesk.thefacilitiesgroup.com/servicedesk/customer/portal/178/group/170/create/629"}},{"type":"text","text":" "}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"heading","attrs":{"level":3,"localId":"35557735-34f3-4c11-81cc-4663e54fecdb"},"content":[{"type":"text","text":"To report IVR issues, please submit an IVR reporting ticket:"}]},{"type":"rule"},{"type":"heading","attrs":{"level":4,"localId":"9659f51c-bafb-4c6c-9f8f-47edcf53b8c0"},"content":[{"type":"text","text":"→ ","marks":[{"type":"strong"}]},{"type":"inlineCard","attrs":{"url":"https://tfg.helpdesk.thefacilitiesgroup.com/servicedesk/customer/portal/178/group/170/create/1528"}},{"type":"text","text":" "}]},{"type":"paragraph","attrs":{"localId":"d8fe60c1-18b4-429a-a878-6b56e7aceac4"},"content":[{"type":"text","text":"Note: Submitting a ticket will alert Internal Operations and prevent being charge IVR deductions."}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"e81f3a9d-b659-4323-b9db-31b3d57bd772"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"7b29a197-3bd8-4deb-bc5f-00066dc833be"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":36},"layout":"default","localId":"6236891f-6e49-4dc7-bc63-ca62ea57e017"}}]},{"version":1,"type":"doc","content":[]}],"conditions":{"23":{"i":{"co":{"cIds":{"2":["1"]}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"2","type":"SOME_OF","constraint":["1"]}]}]},"o":{"sIds":["3"]},"t":"sh"},"22":{"i":{"co":{"cIds":{"2":["6"]}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"2","type":"SOME_OF","constraint":["6"]}]}]},"o":{"sIds":["1"]},"t":"sh"},"13":{"i":{"co":{"cIds":{"2":["2","4","3"]}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"2","type":"SOME_OF","constraint":["2","4","3"]}]}]},"o":{"sIds":["4"]},"t":"sh"},"21":{"i":{"co":{"cIds":{"2":["5"]}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"2","type":"SOME_OF","constraint":["5"]}]}]},"o":{"sIds":["2"]},"t":"sh"},"32":{"i":{"co":{"cIds":{}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"2","type":"NONE_OF","constraint":["1","5","6"]}]}]},"o":{"sIds":["5"]},"t":"sh"}},"sections":{"4":{"name":"Service Related","conditions":["13"]},"5":{"name":"Describe Issue","conditions":["32"]},"2":{"name":"Payment Related","conditions":["21"]},"3":{"name":"IVR","conditions":["23"]},"6":{"conditions":[]},"1":{"name":"Change Company Info","conditions":["22"]}},"questions":{"34":{"type":"no","label":"Vendor ID#","description":"","validation":{"rq":true,"wh":false},"jiraField":"customfield_11889","questionKey":""},"36":{"type":"at","label":"Include any attachment if necessary","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"17":{"type":"ts","label":"What Account Are You Having Issues With?","description":"Please write the name of the account you are having issue with. If more than one, please provide the name of all accounts, if possible.","validation":{"rq":true},"jiraField":"customfield_12978","questionKey":""},"31":{"type":"pg","label":"Describe your issue","description":"Add dates, names, location and any other details necessary for us to understand the situation","validation":{"rq":true},"jiraField":"description","questionKey":""},"2":{"type":"cd","label":"Select the option that best applies","description":"","validation":{"rq":true},"choices":[{"id":"3","label":"Raise An Issue","other":false},{"id":"5","label":"Payment Related","other":false},{"id":"1","label":"IVR","other":false},{"id":"6","label":"Change Company Information","other":false},{"id":"7","label":"Vendor Portal Isses/Questions","other":false},{"id":"2","label":"Quitting Site","other":false},{"id":"4","label":"Non-Payment Related - other","other":false}],"questionKey":"describe_issue"}}},"uuid":"3ef4cb9c-bfab-4205-b0a1-89748ba56b96"},"linkedJiraFields":["customfield_11889","customfield_12978","description"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}